{"id":174711,"date":"2026-04-21T17:39:03","date_gmt":"2026-04-21T15:39:03","guid":{"rendered":"https:\/\/bianchi.dstech.info\/rider-support\/"},"modified":"2026-05-14T09:53:33","modified_gmt":"2026-05-14T07:53:33","slug":"rider-support","status":"publish","type":"page","link":"https:\/\/bianchi.dstech.info\/en\/rider-support\/","title":{"rendered":"Rider support"},"content":{"rendered":"

[vc_section back_color=”color-xsdn” overlay_alpha=”50″ content_parallax=”0″ uncode_shortcode_id=”126712″ back_color_type=”uncode-palette”][vc_row unlock_row_content=”yes” row_height_percent=”75″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ back_image=”172163″ back_position=”center bottom” overlay_color=”color-jevc” overlay_alpha=”20″ overlay_animated=”yes” overlay_animated_speed=”1500″ overlay_animated_size=”0.35″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ content_parallax=”0″ uncode_shortcode_id=”844366″ overlay_color_type=”uncode-palette”][vc_column column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”light” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”alpha-anim” animation_speed=”1200″ width=”1\/1″ uncode_shortcode_id=”126894″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”142452″][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ style=”light” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”651909″][vc_custom_heading text_color=”color-xsdn” heading_semantic=”h1″ text_font=”font-648415″ text_size=”h1″ text_weight=”600″ text_height=”fontheight-524109″ uncode_shortcode_id=”357026″ text_color_type=”uncode-palette”]Rider support[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”5″ bottom_padding=”5″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”359248″ el_class=”test-three”][vc_column column_width_use_pixel=”yes” position_vertical=”middle” gutter_size=”3″ font_family=”font-359101″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ toggle=”yes” max_height=”40vh” closed_txt=”More FAQ” btn_margin=”std” open_txt=”Less FAQ” btn_margin_open=”std” fade=”sm” btn_align=”left” toggle_scroll=”yes” width=”1\/1″ uncode_shortcode_id=”842037″ toggle_classes=”btn btn-default h6 btn-custom-typo font-359101 font-weight-700 text-initial no-letterspace border-width-0 text-default-color” column_width_pixel=”900″][vc_custom_heading text_size=”” uncode_shortcode_id=”113724″][\/vc_custom_heading][vc_accordion no_toggle=”yes” typography=”advanced” sign_size=”md” content_border=”yes” gutter_simple=”1″ no_h_padding=”yes” active_txt_color=”color-jevc” heading_semantic=”h5″ titles_size=”h5″ titles_weight=”600″ uncode_shortcode_id=”172843″ active_tab=”0″ active_txt_color_type=”uncode-palette”][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How can I find the authorized Bianchi dealer closest to me?” tab_id=”1776786581396-5-3″][vc_column_text uncode_shortcode_id=”121580″]To find your nearest authorized dealer, visit the find a dealer section.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I would like to know the most suitable bike size for me, who can help me?” tab_id=”1776786582388-6-6″][vc_column_text uncode_shortcode_id=”154871″]To advise you on the most suitable size for you based on the bike model, we suggest that you go to the nearest authorized Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I would like to know the delivery time of a Bianchi model” tab_id=”1776786713880-2-5″][vc_column_text uncode_shortcode_id=”154871″]For more information on delivery times, please contact your nearest authorized Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=” Is it possible to consult the Bianchi catalogue?” tab_id=”1776786714512-3-3″][vc_column_text uncode_shortcode_id=”135031″]Visit the catalogues section and discover the latest news from the Bianchi collection.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I would like to know the price of a Bianchi model.” tab_id=”1776786715265-4-3″][vc_column_text uncode_shortcode_id=”147275″]You can find this information in the price list section and for availability you can contact the nearest Bianchi dealer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Warranty period on Bianchi products: frame and components?” tab_id=”1776786715928-5-3″][vc_column_text uncode_shortcode_id=”147275″]In the manuals section you will find all the detailed information on Bianchi’s warranty policy.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is there a Bianchi use and maintenance manual?” tab_id=”1776786716584-6-3″][vc_column_text uncode_shortcode_id=”147275″]In the manuals section you will find the use and maintenance manual.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I have a technical problem on my bike, how can I fix it?” tab_id=”1776786717240-7-1″][vc_column_text uncode_shortcode_id=”147275″]We invite you to contact your authorized dealer or, if you are unable to get a satisfactory answer, you can fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How many charge cycles are expected on average for the battery mounted on one of your Ebikes?” tab_id=”1776786718265-8-5″][vc_column_text uncode_shortcode_id=”147275″]To find out this information, please fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I want to register my Smith, how can I do it?” tab_id=”1776786718928-9-9″][vc_column_text uncode_shortcode_id=”147275″]You can register with your Bianchi or with your trusted dealer or directly on our website in the register your Bianchi section.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where can I find the weight of a Bianchi model?” tab_id=”1776786825861-10-3″][vc_column_text uncode_shortcode_id=”147275″]To get this information, kindly fill out the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I would like to buy Bianchi branded clothing and\/or accessories, is it possible directly from Bianchi?” tab_id=”1776786826732-11-0″][vc_column_text uncode_shortcode_id=”147275″]Of course, visit our shop and look for the product that best suits you[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is it possible to repaint my old Bianchi?” tab_id=”1776786828196-12-2″][vc_column_text uncode_shortcode_id=”147275″]We do not recommend repainting our bikes, especially for carbon models. For further information, please contact us via the rider support form.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why is it important to register my Smith?” tab_id=”1776786864797-13-5″][vc_column_text uncode_shortcode_id=”147275″]It is important to register your Bianchi for two main reasons: 1) to confirm the authenticity of the product 2) to guarantee the right to the conventional warranty (three additional years in addition to the legal warranty).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I bought a used bike, is the warranty still valid?” tab_id=”1776786865469-14-5″][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where can I find my Bianchi serial number?” tab_id=”1776845409309-18-7″][vc_column_text uncode_shortcode_id=”147275″]The Bianchi warranty code, also called WBK, is usually located under the bottom bracket and is an alphanumeric sequence preceded by “WBK”, for example WBK824050N<\/strong>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I bought a used bike, is the warranty still valid?” tab_id=”1776845466994-19-4″][vc_column_text uncode_shortcode_id=”147275″]<\/p>\n

Yes, the two-year legal warranty remains valid as long as you are in possession of the original proof of purchase (receipt\/invoice) of the product.<\/p>\n

The conventional warranty extension on the chassis (a total of five years) applies only to the first owner.<\/p>\n

For full details, please see the “SUPPORT\/MANUALS” section on the website.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”If my Bianchi is stolen, what should I do?” tab_id=”1776786866565-15-10″][vc_column_text uncode_shortcode_id=”147275″]In addition to reporting the theft to the authorities, report the theft here as well: assistenza@myuniqo.com<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How can I best maintain the battery of my Bianchi e-bike?” tab_id=”1776786923175-16-6″][vc_column_text uncode_shortcode_id=”147275″]<\/p>\n

For a new battery:<\/strong> Fully charge the battery before using the e-bike.<\/p>\n

Frequently used battery:<\/strong> Charge as soon as the charge level is low, no need to fully charge it before use.<\/p>\n

How to store the battery for long periods of inactivity:<\/strong> Charge the battery to about 60-80% before storing, then recharge it every three to four months. Do not leave the battery in the bike during storage, as the e-bike system is subject to static power consumption. <\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where can I find the frame geometry of my Bianchi bike?” tab_id=”1776786924031-17-8″][vc_column_text uncode_shortcode_id=”147275″]You can find the geometry of each model in the BICYCLES \/ E-BIKES section.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Effortlessly hide or reveal additional information, keeping your pages neat while offering users the power to access more details at their convenience.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-174711","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/pages\/174711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/comments?post=174711"}],"version-history":[{"count":2,"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/pages\/174711\/revisions"}],"predecessor-version":[{"id":174715,"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/pages\/174711\/revisions\/174715"}],"wp:attachment":[{"href":"https:\/\/bianchi.dstech.info\/en\/wp-json\/wp\/v2\/media?parent=174711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}